Privacy Policy

1. Privacy Policy (SACCONET)

Privacy Policy
Effective Date: 1st September 2025

SACCONET (“we,” “our,” “us”) is committed to protecting your privacy and securing your information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our core banking system and mobile app.

Information We Collect

We may collect the following information:

  • Personal Information: Name, contact details, SACCO membership details, account numbers.
  • Financial Information: Deposits, loans, shares, transactions, balances.
  • Device Information: IP address, device type, operating system, app usage data.

How We Use Information

We use the collected data to:

  • Provide and maintain SACCONET’s core banking services.
  • Authenticate users and secure accounts.
  • Process transactions (savings, loans, transfers, payments).
  • Generate reports and statements.
  • Improve system performance and security.
  • Comply with legal and regulatory requirements.

Data Sharing

We do not sell your data. We may share data only with:

  • Your SACCO or financial institution (for account operations).
  • Regulatory authorities (when legally required).
  • Trusted service providers (e.g., SMS gateways, CRB checks) strictly for service delivery.

Data Security

We use encryption, secure connections, and strict access controls to protect your information. However, no system is 100% secure, and we encourage users to safeguard their login credentials.

User Rights

You have the right to:

  • Access your personal information.
  • Request corrections to inaccurate data.
  • Request deletion of your data where legally possible.
  • Contact us with any privacy concerns.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Effective Date.”

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: support@sacconet.co.ug

2. Terms of Service (SACCONET)

Terms of Service
Effective Date: 1st September 2025

These Terms of Service (“Terms”) govern your use of the SACCONET core banking system and mobile app (“Services”). By using our Services, you agree to these Terms.

1. Eligibility

You must be a registered member of a SACCO or financial institution that uses SACCONET to access our Services.

2. Account Responsibility

  • You are responsible for keeping your login credentials confidential.
  • You agree not to share your account or allow unauthorized access.
  • Notify your SACCO immediately if you suspect unauthorized use.

3. Use of Services

You agree to use SACCONET only for lawful purposes, including:

  • Viewing your account information.
  • Performing authorized transactions.
  • Accessing financial reports and statements.

You must not:

  • Attempt to hack, reverse-engineer, or disrupt the system.
  • Use SACCONET for fraudulent, illegal, or unauthorized transactions.

4. Financial Transactions

All transactions performed through SACCONET are subject to your SACCO’s approval and terms. SACCONET provides the platform but is not responsible for the outcome of financial decisions made by your SACCO.

5. Limitation of Liability

  • SACCONET is provided “as is” and “as available.”
  • We are not responsible for system downtime, unauthorized access due to user negligence, or financial losses outside our control.
  • Your SACCO is ultimately responsible for your financial services.

6. Termination

We may suspend or terminate your access if you violate these Terms or engage in unauthorized activity.

7. Changes to Terms

We may update these Terms at any time. Updates will be posted on our website with the “Effective Date.” Continued use of SACCONET means you accept the new Terms.

8. Governing Law

These Terms are governed by the laws of Uganda.

9. Contact Us

For questions or concerns about these Terms, contact us at:
Email: support@sacconet.co.ug